Privacy Policy

1. Overview

MelodyLane (“we,” “us,” or “our") provides smart links, pre-save campaigns, and fan marketing tools for artists. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, services, and any campaign pages created through MelodyLane.

2. Every piece of information we collect

This is the complete list. If it isn't here, we don't collect it.

• Account details (artists): Email address, password (stored only as a one-way hash), display name, and sign-in method. If you use Google sign-in, we receive your Google email and name from Google. Why: To create and secure your account.
• Profile & artist details: Handle, artist name, bio, profile/avatar photo, social links, team members you invite. Why: To show your public pages and let teams manage artists.
• Photos & files you upload: Cover art and avatar images (JPG, PNG, WEBP, GIF) and gated download files (audio, ZIP, PDF), plus their file type and size. Files are renamed randomly and kept in private storage. We do not read photo location (EXIF/GPS) data, and we never access your camera, photo library, microphone or contacts. Why: To display your pages and deliver downloads to fans.
• Campaign content: Release titles, dates, links, headlines, descriptions, colours, short links and their destinations, custom domain names. Why: To build and run your smart links.
• Fan emails: Email address, the page it was given on, time of sign-up, the consent tick, and unsubscribe time if they opt out. Why: So the artist can contact fans who agreed, and to honour unsubscribes.
• Visitor analytics (MelodyLane pages): Page views, link/button clicks, pre-saves and download unlocks; the time; which streaming service was chosen; the referring website and campaign source tag; browser and device type and the browser's user-agent text; a random visit ID. Why: To show artists how their pages perform.
• Approximate location: Country only, worked out from the visitor's internet connection. We do not collect GPS, precise location or street address. Why: For country breakdowns in analytics.
• IP address: Used briefly to block abuse (rate limiting on sign-ups, contact, unsubscribe and AI tools). Stored with a time stamp and deleted automatically within about a day. Our hosting providers may also keep IPs in short-lived security logs. Why: Security and spam prevention.
• Google Analytics (only after “Accept all”): Pages visited on the MelodyLane website, rough location, device, browser, and a Google cookie ID. Nothing loads from Google until you accept. Why: To understand how people use the MelodyLane website.
• Crash and error reports: When the app breaks, a technical report: the error message, the code location, the page address and browser details. We don't intentionally include form contents or passwords. Why: To find and fix bugs.
• Payments: Handled by Stripe. We receive a customer ID, plan, subscription status, renewal date and any promo code used. We never see or store full card numbers. Why: To give you access to paid plans.
• Support messages: Name, email, topic and message you send through the contact form, and your account ID if signed in. Why: To answer you.
• Promo copy you check with AI: Text you paste into the Claim checker is sent to our AI provider to produce the review. We don't save it to your account. Why: To flag unsupported claims.
• Stored on your device: Your cookie choice; your sign-in session; a random visit ID (only after “Accept all”); a temporary note of the page to return to after sign-in; and a local copy of demo page stats in the editor. Why: To keep you signed in and remember choices.

We do not collect: precise/GPS location, contacts, camera or microphone access, health data, government IDs, or full payment card numbers. We do not sell personal information or use it for advertising profiles.

3. How we use information

• To provide, maintain, and improve MelodyLane services.
• To display analytics and insights about your campaigns.
• To process payments and manage subscriptions.
• To communicate with you about product updates, security, and support.
• To comply with legal obligations and protect our rights.

4. Sharing your information

We do not sell personal information. We share data only with trusted service providers necessary to operate MelodyLane, namely Stripe (payments), Google (sign-in and, only with consent, Google Analytics), our hosting, database and file-storage providers, our error-reporting provider, and our AI provider (Claim checker text only). We may also disclose information if required by law or to protect our users.

5. Cookies and tracking

Essential storage (always on) keeps you signed in and remembers your cookie choice. Optional storage (only after “Accept all”) adds Google Analytics cookies and a saved visit ID that lets us count repeat visits. Choose “Essential only” to refuse optional storage; you can also clear cookies in your browser.

6. Data retention

We keep your information for as long as your account is active or as needed to provide services. You can delete your account or request data deletion by contacting us. Some data may remain in backups or logs for a limited time.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information. To exercise these rights, contact us at the email below.

8. Children's privacy

MelodyLane is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our site and updating the effective date.

10. Fan email collection and legal basis

When a fan joins an artist's list on a MelodyLane page, they must tick a box agreeing to receive emails from that artist. Legal basis: [Legal basis, e.g. consent (GDPR Art. 6(1)(a)) — fans tick a box agreeing to receive emails from the artist]. Roles: [Your role, e.g. MelodyLane processes fan emails on behalf of the artist, who is the controller]. Fans can unsubscribe at any time using the link in any email or on our unsubscribe page, and can ask for their data to be deleted.

11. Who we are and how to contact us

MelodyLane is operated by [Legal business name, e.g. MelodyLane LLC] ([Entity type and state/country of registration]).

Mailing address: [Street address, City, State ZIP, Country]

Privacy questions: [privacy@melodylane.io]

EU/UK representative: [EU/UK representative name and address, or 'Not applicable']